Flight Delay Pass

Important Notice: A new service for bank transfer payments called ‘Confirmation of Payee’ is being launched by Banks throughout NZ. It’s a gradual rollout, and due to this you may encounter a message saying ‘Details can’t be checked’ when attempting to transfer funds to the bank account number provided. This simply means the service has not been implemented on the account yet. For more information visit GetVerified or contact us on 0800 444 691.

Thank you for your support. Your complimentary Mastercard Flight Delay Pass benefit has come to a close. Please contact Customer Service on customerservice@flightdelaypass.mastercard.com, if you require assistance for previously registered flights.

Flight Delay Pass FAQs

To view FAQs on Flight Delay Pass, click here

The Multi-currency Cash Passport™ (“Cash Passport”) and Cash Passport™ Platinum Mastercard® (“Cash Passport Platinum”) are unsecured debt securities issued by EML Payment Solutions Limited (company number 8079483) (“Issuer”). Cash Passport and Cash Passport Platinum are not guaranteed by any person. Before you make a decision to acquire a Cash Passport or Cash Passport Platinum, we recommend you read the applicable Product Disclosure Statement which is available free of charge here.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

* The exchange rates set out in this website apply to reload transactions that are booked on this website only and that are settled within four hours. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate. You will be notified of the exchange rate applicable before you confirm your transaction using a particular reload method. When you book a transaction and load NZD or a foreign currency directly onto your card, you will receive the exchange rate notified to you in the "Today's Exchange Rate for Direct Currency Loads" table. Where you conduct a purse to purse transfer and transfer funds already loaded on your card into another currency, you will receive a different exchange rate than when loading funds directly onto your card. You will be notified of the applicable exchange rate before you confirm your purse to purse transaction which may be less favourable than the rate displayed in the "Today's exchange rate for Direct Currency Loads" table. We will provide you with settlement instructions at the time you book a reload transaction. Different exchange rates will apply to card loads and reload transactions in our partner locations or to reload transactions that are conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information on how we set exchange rates please see the Terms and Conditions.

Before you load or reload foreign currencies, please check www.cashpassport.co.nz for the latest currencies supported.

Please refer to the important information page to view the Product Disclosure Statement, terms and conditions and privacy policy.

~ T&Cs apply. Customer must contact Customer service to report lost or stolen card. Emergency cash can be arranged up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.

# Flight Delay Pass is provided to you on the basis you are not in breach of Cash Passport MasterCard® Product Disclosure Statement and Terms & Conditions and your card remains open. It must not be sold in any way and Mastercard reserves the right to cancel the pass that are in breach of this policy. Access may not be available if the applicable lounge is full or near capacity at the full discretion of lounge staff. Access and use of the lounges is subject to its own terms and conditions. Mastercard reserves its right to amend or withdraw the Flight Delay Pass at any time and where possible, provide prior notice to you. Visit here for Terms and Conditions

** T&Cs apply. Minimum load applies. Refer to full T&Cs here.

^ Purchase Protection, Price Protection and E-Commerce Purchase Protection is provided under a group policy issued by AIG Insurance New Zealand Limited. Cover is available to Cash Passport Platinum Mastercard Cardholders (Eligible Person). Eligible Persons can claim under the Group Policy as third-party beneficiaries. If an Eligible Person wishes to claim, such claim will be subject to the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits as further detailed in the terms and conditions for such coverage found at Cash Passport Platinum Mastercard Complimentary Insurance Terms and Conditions. In arranging these Insurances Mastercard Asia/Pacific Pte. Ltd. is acting as the master policyholder. Price Protection Insurance applies where the item’s purchase price is above NZD70

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